Patient Information

Hearing Aid Batteries (May 2019)

You can no longer obtain hearing aid batteries from the main reception in the centre. You can now get batteries from: 

- Send a first class stamped addressed envelope to:  Audiology Dept, Worcester Royal Hospital, Charles Hastings Way, Worcester, WR5 1DD

- Collect from the shop in the foyer of Worcester Royal Hospital

- Collect from the Cancer Research shop in Droitwich Spa

- Collect from Elbury Moor Medical Centre, Fairfield Close , Worcester, WR4 9TX.

Doctor Link (May 2019)

We are trialling a new product called DoctorLink which enables patients to manage their care needs remotely where appropriate.

What is DoctorLink?

DoctorLink provides the ability to seek clinically approved medical advice around the clock. This helps to reduce unnecessary surgery appointments, getting patients to the right place for their clinical need.

  • DoctorLink will provide advice on how to best manage your symptoms
  • DoctorLink facilitates booking an appointment with the surgery should a clinical consultation be recommended and is suitable for anyone aged 3 and above.
  • DoctorLink can be accessed from any laptop, mobile phone or tablet device, 7 days a week from any location

How does it work?

  • DoctorLink uses a Symptom Assessment tool to complete triage on patients who access the practice online looking for an urgent/same day appointment. Patients are asked a series of clinical questions based on their concern/illness.
    • The practice will receive a copy of the symptom assessment highlighting the required action needed (e.g. day consultation with a GP) and contact you with an appropriate appointment.
    • As DoctorLink is accessible 24/7 it is able to cater for both in and out of hours scenarios directing patients to the most appropriate place (pharmacy/dental/GP Service/A&E)

We will be working closely with the providers to manage DoctorLink’s integration into the practice and help patients get signed up. All feedback from the trial will help shape and develop the product ensuring that it is of use for clinicians, practice reception staff and patients.

Follow the link below to register and start using:

Safe and Well Check (May 2019)

Hereford & Worcester Fire and Rescue Service provide fire safety advice to everyone. A free Safe and Well Check can be carried out for the more vulnerable such as the elderly, people
living alone and those with reduced mobility.A Safe and Well Check is a FREE home safety visit that is tailored to an individual’s needs. If you require any further information regarding a Safe and Well Check or if you would like to see if you qualify for a visit, please contact us on 0800 032 1155 or

Worcester Health & Care Trust Telephone numbers  (March 2019)

The telephone number for the main desk in the centre has been discontinued. It has been replaced with telephone numbers for the individual teams. They are:  

District Nurse or Neighbourhood Team Tel: 0300 123 7593

Physiotherapy Team Tel: 0300 790 0599, between 8:30-12:30

Podiatry Team Tel: 01905 681001 

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website