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Practice Management

Lynnette Taplin

Operations Manager

Management Certificate in Health & Social Care, IBT2, CLAIT

Lynnette is the Operations manager, who has responsibility for the non-clinical staff, personnel and training. She is the IT lead and has day to day responsibility for the running of the administration function of the Practice.

Joy Ireland

Business Manager

As Business Manager Joy oversees the financial, organisational and business activities within the practice.

She joined the Spa Medical Practice in 2009 after a long career in banking, bringing with her a broad spectrum of financial and management skills to support the Partners with the leadership and management of the Practice. She also has responsibility for the management of the Droitwich Medical Centre premises.

Sandra Manton

Finance Officer


Clare Nicklin


The IT staff enter clinical data from scanned documents received from the hospital. They process incoming and outgoing medical records, the reports received by the Out of hours Service, immunisation clinics (such as flu or pneumonia) and they deal with IT and hardware issues in the practice.

Please ask to speak to a member of this team if you have a question regarding your summary care record.

Administration Team

Anne Thwaites
Helen Boughton
Sally Mountford
Paula Horton
Lauren Hill
Fran Kiely
Becky Fisher
Chloe Watt


Front Desk Team

Jo Powell

Our front desk staff are there to keep the front of house running smoothly. They are there to assist you in making appointments, undertake repeat prescriptions and deal with any queries that you may have. They are trained to do a difficult and demanding job and are there to help you.


Karen Dolphin
Katie Duggan

If you would like to speak to someone regarding your medical referral, insurance / solicitors report, choose and book, hospital appointment please speak to a member of this team.

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