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Appointments

How to make an Appointment

01905 772389 and press option 2 to book an appointment

You have two options when making an appointment:-

  • to use our automated system Patient Partner which is available 24 hours a day. You can use this option to check, book or cancel an appointment;
  • to speak to a receptionist during normal working hours 08:30 to 18:00.

First decide which member of staff may deal with your problem.

It is possible to make appointments with our Nurse Practitioner, Practice Nurse, Health Care Assistant or a Doctor. The receptionist can help if you are unsure.

We have five different types of appointments to offer to see a doctor:-

  1. Pre-bookable routine appointments with your usual GP available 6 weeks in advance.
  2. Appointment with any doctor (48 hour appointment), if you cannot wait for your usual GP.
  3. Urgent bookings for the same day in the Emergency Clinic. These appointments are booked through the Clinical Contact Centre
  4. Extended Access which are pre bookable appointments available with individual doctors outside their normal working hours for patients convenience. At present these are available late evening Monday, Wednesday and Saturday mornings 09:00 to 11:00 with some of the doctors. We would hope that these appointments would help people who find it difficult to get to surgery during the more traditional practice hours.
  5. Telephone Consultations - a telephone consultation with a doctor or nurse may be appropriate. Our reception staff will able to help and advise you. The receptionist will take your name and phone number and arrange for the doctor to return your call. Telephone consultations from the clinician will most likely be returned fbefore 19.30.

Early Morning Appointments

We are pleased to announce improved appointment availability for our working patients. We recognise it can be difficult for patients with work commitments to get into surgery during normal opening hours. To help with this the Droitwich GP practices are working together to provide Saturday morning appointments from 9 a.m. until 12 noon.

Telephone Consultations

A telephone consultation with your usual doctor or nurse may be appropriate. Our reception staff will able to help and advise you. The receptionist will take your name and phone number and arrange for the doctor or nurse to return your call. Telephone consultations from the clinician will most likely be returned from 12:00 onwards.

Patient Access

We have introduced Patient Access, an online facility allowing patients to book, view and cancel appointments with our practice using the internet.

Patients need to be registered to use this service. You will need to come to the surgery with 2 forms of ID, of which one must be photographic i.e. a valid passport or valid driving license. Once you have registered for Patient Access with the practice, you will be given a unique registration (PIN) number that will enable you to register at Patient Access where you will need to create your account.  Please note the practice will not have a record of your password or your security questions.

Missed Appointments & Lateness

Patients who are unwell appreciate being able to use cancellations. Please let us know if you are unable to attend, so that someone else can be seen in your place. 

The practice has the facility to send appointment reminder texts to your mobile phone. If you would like to use this service please provide the practice with your mobile number.  Appointments can also be cancelled via this text.

It is the Practice policy that if you are more than 10 minutes late you may have to re-book an appointment.

Chaperones

All Patients are entitled to have a chaperone present for any consultation, examination or procedure where they consider one is required. The chaperone may be a family member or friend but on occasions a formal chaperone may be preferred.

If possible, patients are advised to ask for a chaperone, if one is required, at the time of booking an appointment so that arrangements can be made and the appointment is not delayed in any way. The Healthcare Professional may also require a chaperone to be present for certain consultations.

Training Practice

We are a Training Practice and Dr S. Panton and Dr R. Kinsman are our GP Trainers. Trainee doctors are with us for a period of 6 months and Trainee Registrars are usually with us for 1 year. It is possible that you will see one of the trainees during the time that they are at the practice.

We occasionally record consultations for teaching purposes and may ask for your written consent for this to be done. This is to assess the doctor’s performance only. If you do not wish to have your consultation recorded please let the doctor know. If you prefer not to have your consultation recorded please be assured it will not affect your treatment. These videos are kept in a secure place and are erased as soon as their teaching role is finished.

Extended Access

As part of the move to make our Practice more patient friendly, we have signed up to the Extended Access scheme. This means we are offer appointments outside of normal surgery hours. At present we offer the following.

These are routine appointments and in the main are intended for people who find difficult to access the practice during normal opening hours.

Doctor

When

Time

Dr Kinsman

Alternate Mondays

18.30 to 19.30

Dr Steven

One Monday per month

18.30 to 19.30

Dr Panton

One Wednesday per month

18.30 to 19.30

Dr Fitton

One Wednesday per month

18.30 to 19.30

Dr Kelly

One Saturday per month

09.00 to 11.00

Dr Bardell 

One Saturday per month

09.00 to 11.00

Dr Riley 

One Saturday per month

09.00 to 11.00

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